I had the opportunity to work as a Strategic designer for the TU Delft chapter of the Reinvent the toilet Challenge, which had the objective of developing a new sanitation system for informal settlements in India based on radical new technologies.
My main responsibilities included the development of a business model as well as the service, branding and implementation strategies for the system. I also contributed on the design of a low-cost water- diverting toilet as well as in other parts of the overall sanitation system.
The project used a human-centered design approach. I performed diverse research activities in different parts of India, which included multiple generative sessions with target users in slums as well as interviews with government officials, leading NGOs and commercial partners.
This has been one of the most challenging projects I ever worked with. The topic, context and its situation were both sensitive and complicated. I was able to cope with a lot of technical uncertainties to develop a sound business model and service infrastructure by translating user insights and market requirements into tangible outcomes.
The project was successfully showcased in India during the Reinvent the Toilet Fair (Delhi, 2014).
For more information review the following summary.